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FAQs
If I have an issue with an item I bought, what do I do?
If I have an issue with an item I bought, what do I do?
If you happen to have an issue with an item you have purchased, it is advised that you first consult and review the Owner’s Manual that came with it and is supplied by the Manufacturer of your item. Contained in the Owner’s Manual are the Use and Care Tips, as well as a very detailed Trouble Shooting Guide. If, after following the instructions contained in your Owner’s Manual, your issue is not resolved, you should then contact the Service Department, within five days or this would mean a failure to validate the claim.
To contact Customer Care by e-mail – standards.customercare@ansamcal.com or call 299-0219 Ext. 8800
What is the phone number for Standard?
What is the phone number for Standard?
You can call 299-0219 to contact any of the Showrooms or our Head Office.
What do I need to bring in to apply for a My Terms account?
What do I need to bring in to apply for a My Terms account?
A valid copy of your ID.
A current job letter.
A copy of your last pay slip.
Proof of residence
- FOR HOMEOWNERS
- Last paid utility bill (must be in your name)
- FOR RENTERS
- Last three (3) months rent receipts
- A paid utility bill
- Landlord’s name and contact information
Two (2) references
- 1 Friend (not living with you)
- 1 Family member (not living with you)
If I already have a My Terms/Hire Purchase account, can I apply for something else?
If I already have a My Terms/Hire Purchase account, can I apply for something else?
Yes, you can. But this is based on your ability to repay based on your individual budget needs.
Do I have to pay off for all my My Terms/Hire Purchase items before taking out something else?
Do I have to pay off for all my My Terms/Hire Purchase items before taking out something else?
No. Once the instalment on one or multiple contracts is within a percentage of your disposable income then there is no need to close the contract before opening another. This also depends on your payment history.
How long will my application take before it gets approved?
How long will my application take before it gets approved?
Accounts are approved within 24 hours, once all documents are received and validated.
I’m renting/living with someone and do not have a utility bill on my name? Can I use another document eg. Cable bill or bank statement? What are my options?
I’m renting/living with someone and do not have a utility bill on my name? Can I use another document eg. Cable bill or bank statement? What are my options?
Yes, either can work. The holder of the utility bill has to sign a letter of authorization giving permission for use and validating that the applicant resides at the stated address. A copy of the utility bill holder’s ID must also be submitted.
Are there other ways to purchase remotely?
Are there other ways to purchase remotely?
Yes. You can WhatsApp or call in your sales request to 316-4715 or email us at sdlsales@ansamcal.com. One of our team members will respond and help you with your purchase.
What are the options, besides in store, to make my My Terms payments?
What are the options, besides in store, to make my My Terms payments?
- Online payments at https://buildwithabs.com/make-a-secure-payment/
- You can also do an over the counter payment at Republic Bank
- Wire transfer at any of the major banks
- At any VIA outlet
If my income was affected by the pandemic and I need to discuss new terms and re-finance my My Terms contract, what do I do?
If my income was affected by the pandemic and I need to discuss new terms and re-finance my My Terms contract, what do I do?
To re-finance your existing My Terms contract, e-mailourcommitmenttoyou@ansamcal.com
What is PPW?
What is PPW?
Our Platinum Protection Warranty is our extended warranty programme, offered on selected items. This offers an additional two (2) years of Distributor Coverage in addition to the customer’s Manufacturer Supported Warranty. This would provide you our customer with a total of three (3) years of warranty!
What are the opening hours for showrooms?
What are the opening hours for showrooms?
Our Showroom opening hours are from 9am to 5pm on weekdays and 9am to 3pm on Saturdays. These hours do not apply for Grand Bazaar and Pennywise Plaza, Chaguanas, where the hours are from 10am to 6pm every day.