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The sale of any Standard Distributors Limited (or ‘SDL’) product is subject to the terms and conditions of sale detailed below.
1. In these terms and conditions, the following definitions shall apply:
2. A contract for the sale of the Product shall be created where the Buyer (a) pays in full the amount stated on the invoice (b) enters into a hire purchase contract with the Seller for the Product or (c) pays the layaway sales order in full. The Seller shall not be obligated to fulfill the Buyer’s order for the Product until the occurrence of either (a), (b) or (c); any of which shall constitute acceptance of the terms and conditions of sale herein by the Buyer.
3. The Seller agrees that on purchase of the Product by Buyer, the Seller will repair or replace, within in its sole discretion, the Product as follows:
4. The Seller shall not under any circumstances be liable for any defect, indirect or consequential loss or damage suffered by the Buyer in connection with the sale of Product or for any other remedies or damages for loss of use of Product. The Buyer agrees that in no event shall the Buyer’s remedies under this contract exceed the Product’s purchase price.
5. The Seller reserves the right to amend the terms of this Warranty at any time without notice to the Buyer.
6. DELIVERY AND ACCEPTANCE
7. TITLE AND RISK
Title to the Product shall remain with the Seller until full payment by Buyer for same is received. The Buyer shall assume the risk for the Product upon delivery.
8. RETURN AND REFUND POLICY
9. INTEREST
10. WARRANTY
3 Months: Small Appliances, Water Coolers, Portable Electronics, Living Room Furniture, Dining Room Furniture, Bedroom Furniture and Outdoor and Occasional Furniture.
NB: All Furniture (Living Room Furniture, Dining Room Furniture, Bedroom Furniture and Outdoor and Occasional Furniture) are only covered by the warranty for Manufacturer Defect; that is damage caused by defect in the production of the Product as determined by the Manufacturer.
10.6 Platinum Protection Warranty (PPW) offers an additional two (2) year period of the warranty for the Product as follows:
EVERYDAY WARRANTY COVERAGE
11. The Contract covers repairs to standard operational condition of Product by replacement of Product parts (mechanical and electrical), inclusive of labour and service repair costs at Buyer’s premises on non-portable items in the event that a Product covered by this Contract fails to meet its normal operational condition due to defects in materials, workmanship or performance during normal use.
12. In the event the Seller cannot access the Product to be repaired at Buyer’s premises or the Product cannot be repaired at Buyer’s premises, the Buyer shall be responsible for the transportation of the Product to and from the relevant Seller’s service centre and any costs incurred in doing so. Should the Buyer request transportation of the Product by the Seller to and from the Seller’s service centre, an appropriate fee will be charged to and be payable by the Buyer, prior to release of Product.
13. If Buyer refuses repair of the Product by the Seller, the Contract shall be deemed to be null and void within 15 days of such refusal, and the job card would be considered closed.
14. If the Seller determines that the Product cannot be repaired, the Seller will, at their sole discretion, replace it with an identical or similar product, not exceeding the original purchase price of the Product.
15. If a Product is replaced, the original Product becomes the property of the Seller and the Contract terminates.
16. The merchandise the Seller sells is designed for domestic and personal use only. As such, the Contract is voided if the Product purchased is used for commercial, rental or any profit generation purposes.
17. Notwithstanding the terms of this Contract, Seller shall not be liable for any consequential or incidental damages or for any other remedies or damages for loss of use of Product.
18. Time shall not be of the essence as the Seller’s services can be inadvertently affected by factors outside the Seller’s control. The Seller shall not be liable for any losses or damages howsoever arising out of delays, loss of use, and the like. Nevertheless, the Seller shall make reasonable efforts to inform Buyer in circumstances where the service may exceed one (1) month of date of service request.
19. Seller reserves the right to impose charges for services which are outside the cover of the Contract. Seller also reserves the right to decline to provide services where the Product is obsolete, or no longer deemed serviceable or replaceable for any reason.
20. Products after servicing or inspections must be collected within seven (7) days from the date of notification to Buyer. Seller may dispose of Products which remains uncollected after seven (7) days, without notice to Buyer, in any way Seller deems fit. Seller may also claim any damages from Buyer, including any costs for the storage of the Product. Seller reserves the right of lien for unpaid charges.
EXCLUSIONS FROM THE STANDARD EVERYDAY WARRANTY
CONTRACT DOES NOT COVER THE FOLLOWING:
The cost of repair or replacement under the excluded circumstances shall be borne by the Buyer. Seller reserves the right to charge the Buyer for any reasonable and applicable costs and expenses relating to or arising out of repair or replacement under the excluded circumstances.
N.B. Buyers are responsible for installation/assembly of all Products (save and except for air conditioning units which must be installed by Seller’s representative) and the Seller will not be held liable for damages caused during poor installation. However, an official request can be made for a representative of the Seller to assemble furniture, at a cost.
FAILURE OF PRODUCT
In the event of a failure of Product, Buyer shall-